 Quality Assurance
 At Avalon Communications we will meet and exceed the expectations of our customers and will work closely with you to provide solutions for all fulfillment projects. Our performance standards far exceed that of the general fulfillment industry as stated by our current customers.
We will make our best effort to produce a reasonable reproduction based on
the materials and/or design files provided. If you are not 100% satisfied with
your order please notify us within 5 business days of receipt of your order. We guarantee to remedy any errors we may have made by either correcting the error, reprinting
the order, or issuing a partial or whole refund.
This guarantee includes:
- Failure to produce a reasonable reproduction as determined by industry standards
and trade customs.
- Errors result in the inability to use the product for its intended purpose.
- Errors that clearly result in a reduction of effectiveness of the product.
This guarantee does not include:
- Errors made by the client or their representatives.
- Errors due to improper formatting of provided files.
- Poor Quality Product due to low resolution images provided by the client.
- Errors that were approved on the proof.
- Errors or Delays after the Postal Service has accepted the mailing.
- This guarantee does not supersede our standard terms and conditions.
We Guarantee 100% Customer Satisfaction!
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